Taking/ Leaving Phone massage
 |
| a girl checking her phone |
A. Making a Call
|
- Hello, I am…..……..can/could I speak to… |
|
-
Hello, can/May
I speak to…………… |
|
-
Hello,
can/could you connect me to…………….. |
|
-
Hello. I am
calling for Jona. Is she in? |
|
-
Hello, good
morning, I’d like to speak to ……. |
|
- Oh, hi, Is Jona home? |
B. Answer a Phone
|
-
Good afternoon.
Can/may I help you? |
|
-
Hello, What can
I do for you / what can I help you? |
|
-
Who is
speaking, please? |
|
-
Who should I
say called? |
|
-
Has she got
your number? |
C. Take a Phone
|
-
I am sorry, he
is out at the moment |
|
-
I am sorry. He
is not in today |
|
-
I am afraid, he
is not able to answer. He is busy right now |
|
-
Could/would you
leave message? |
|
-
Any message? |
|
-
Could you get
her to ring me back, please? |
D. Connect a Phone
|
-
I’ll put you
through to…. |
|
-
Wait a minute/hold
the line, please. |
|
-
Sure, I’ll
connect you to …. |
|
-
One moment,
please |
|
-
Just a moment,
please |
|
-
One second,
I’ll get her |
E. Example Short
Dialogue
Ms. Regit : Good morning. I am Ms. Regita’s speaking. Could I help you?
Ms. Georgy : I am Georgy from Mega Furniture. I’d like to speak to Mr. Thomas.
Is he at the offine now?
Ms. Regita : Yes he is.
Ms. Georgy : I am his old friend Of Mr. Thomas. Please told me that I could
contact him through your company
Ms. Regita : Ok. Just a moment, please.
Ms. Regita : Good morning Mr. Thomas. Ms. Georgy is on the line. She
needs to talk to you.
Mr. thomas : Sorry Ms. Regita. I am busy now. Please tell her to call me in an
hour.
Ms. Regita : All right Sir, I’ll tell her
Ms. Regita : I am sorry Ms. Georgy. Mr. Thomas is busy at the moment. Please
call him in an hour.
Ms. Georgy : Well, Ms. Regita. Thank you.
Ms. Regita : You are welcome.
